First, please check:

  • That you're due a payment. 

  • Your current earnings are paid out daily once they have been released from your pending earnings. Pending earnings are locked anywhere from 15 to 90 days depending on the retailer. 

  • Your payable earnings are $5.99 or greater.

Troubleshooting Tips:

  • PAYPAL: Does your PayPal email match your Giving Assistant email? 

  • eCheck: Is the email address on file correct? Did you change your email address immediately prior to (or after) the check processing dates (see below)? 

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