Advice and answers from the Giving Assistant Team

First, please check:

  • That you're due a payment. 
  • Joined after Dec 18, 2015: Your current earnings are paid out every Monday once they have been released from your pending earnings. Pending earnings are locked anywhere from 15 to 60 days depending on the retailer. 
  • Joined before Dec 18, 2015: We process PayPal payments once a month, with a one-month delay. That means on November 1, you will get paid the cash back you earned in September; on December 1, the cash back you earned in October; and so on. 
  • Your current balance is $5.99 or greater.

Troubleshooting Tips:

  • PAYPAL: Does your PayPal email match your Giving Assistant email? 
  • eCheck: Is the email address on file correct? Did you change your email address immediately prior to (or after) the check processing dates (see below)? 

CHECK PROCESSING DATES: 

Purchase period               Payment Processed
Jan 1 – Mar 31                   May 1
Apr 1 – Jun 30                  August 1
Jul 1 – Sep 30                  November 1
Oct 1 – Dec 31                  February 1 

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